The Financial Commission is an independent, international body that provides traders and brokers with an external dispute resolution (EDR) mechanism. The Financial Commission helps settle escalated issues between clients and their financial services providers as a neutral third party. The Commission’s Compensation Fund also automatically covers all members.
The Commission aims to resolve complaints using a process that is quicker and more simple than raising issues through industry regulators or the legal system. As well as helping traders resolve disputes in a timely, unbiased and transparent manner, the Commission seeks to improve clients’ overall understanding of the forex industry.
Alpari International has been registered with the Financial Commission since 2013. You can see our membership certificate by following this link. As well as access to an entirely independent dispute resolution process, our membership means that you are protected by the Commission’s Compensation Fund.
The Compensation Fund is held as an insurance policy by the Commission for Alpari International clients. It is kept in a separate bank account and will be paid out in the event that the Commission member does not observe the Commission’s judgement following a dispute resolution. This means that as a client of Alpari International, you can be confident that you will receive the money that the Commission rules you’re entitled to claim.
The Financial Commission allocates 10% of monthly memberships fees to the Compensation Fund.
You can only claim from the Compensation Fund following a judgement in your favour from the Commission. This occurs on an individual case basis; a member’s entire client base will not be entitled to a payout from the fund.
The Compensation Fund will only cover judgements of up to €20,000 per client.